AI Assistant
Client: Stew Leonard's
Role: UX/UI Specialist
Timeline: 4 Months
Tools: Figma, GitHub, Coding (TypeScript, CSS)
Overview
A platform where all of Stew Leonard's data is accessible to employees to make operations efficient.
Context
Hilton Grand Vacations sought a one-stop app for its users, leveraging the power of Agentic AI to help users plan, own and enjoy their vacations. The app becomes a unique and helpful offering for owners booking their stays through Hilton Grand Vacations.
Problem
How might we provide users complete ownership of their vacations, saving them time and effort so they can enjoy their vacation
Research
I consolidated the client's needs, wants, and observations from the innovation workshop into user personas, empathy maps, and storyboards to get in the headspace of how a user would navigate and benefit from the app. This directly led to feature development.
Focusing on a solo traveller's journey showed us how some users may already know the properties and the surrounding area and want to find hidden gems.
This user persona prioritizes spontaneity, convenience, and clarity.
Focusing on a family traveller's journey showed us how some users, who may have some familiarity with the area, instead need to cater to their family, whether due to different ages, interests, or the unexpected.
This user persona values preparation, options, and saving time.
Key Insights
1.
Users plan to make the most of their vacation, but they are not able to cater to their/their families' different interests because of a lack of awareness of options around them.
2.
Users follow their itineraries to save time, but are wasting time looking for open reservations and tickets instead of being present.
3.
Users have many tools to help plan vacations, but would prefer a one-stop app that handles booking, planning, and reminding.
Solution
An app that combines booking, planning and 24/7 concierge services in one place.
Key Features
AI Concierge
Voyagent Planning
Suggestions
Book directly
Lost item
AI Concierge
Input existing plans, or find new ones tailored just for you
Dynamic notification island on home screen tells you whats next
AI Concierge
Always available room key
Partner app on Smartwatch
Stock your room
Impact
Digital Innovation Delivery Intern (2025-Present)
UX/UI Design
Design Thinking
Digital Innovation Delivery Intern (2025-Present)
UX/UI Design
Design Thinking
Digital Innovation Delivery Intern (2025-Present)
UX/UI Design
Design Thinking
Reflection
Write the context here: what prompted the project, who it served, and what you were responsible for. Keep this section short enough to orient the reader before they enter the process.
Let's get our design on!
I'd love to hear from you!